Agile = Kaizen = Anti-Fragile*:

Agile – synonyms; nimble, fleet-footed, alert, astute, perceptive ‘…short phases of work and frequent reassessment and adaptation…’

Kaizen – daily process, continuous improvement, inclusive, human-centered, elimination of over-hard work…

Anti-Fragile – robustness against negative events while still exploiting positive events…

*Black Swan protection


We’re Inclusive – Include and cover all areas of IT service management, comprehensive, supportive, engaged…

We’re Agile – Able to move quickly and easily; continuously developing…

We practice Kaizen: Japanese forGood change’, sustained improvement and active engagement…