Civic Engagement and Resilience

Service Management

Information Management

Continuity & Disaster Recovery

Agile = Kaizen = Anti-Fragile

Agile – synonyms; nimble, fleet-footed, alert, astute, perceptive ‘…short phases of work and frequent reassessment and adaptation…’

Kaizen – daily process, continuous improvement, inclusive, human-centered, elimination of over-hard work…

Anti-Fragile – robustness against negative events while still exploiting positive events…